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T&C *


www.heycare.com (website and app) is an internet based portal operated and owned by Crocky Technologies Pvt Ltd. under the laws of India. Your use of website is subjected to the acceptance of all the terms, conditions and notices and notices included in this document consisting pertinent policies which are integrated in view of this by reference, accompanied by any modifications/amendments initiated by the company at its exclusive discretion and posted on the site, inclusive of the way of the imposition of an auxiliary charge for use of or access to a service(s).

For Terms and Condition's purpose, 'User' or 'you' shall refer to any legal or natural person who has given an agreement to become a purchaser on the website by giving account information while completing the registration process on the site as a registered user.

The company is not liable to inform you about any changes made to the Terms & Conditions (T&C). The updated T&C shall be made available to users on our website. User is requested to visit the site at regular intervals in order to stay updated with the current Terms. If you continue to use the website, following the revision of the T&C, it will be regarded as an expression of acceptance of those alterations.

By the use of the site or any of its features and facilities/services provided in any form or browsing/surfing the website, would give an impression of your agreement that you have read, understood and agreed to be obliged these T&C and Privacy Policy of the website.

The company will not be legally responsible to deliver any products purchased by you in any country outside India.

HeyCare is liable to amend the policies, offers and the other terms anytime without any prior information. The revised policies will be implemented immediately. To stay updated with the revised policies, one can visit the website. Accepting the terms indicates the acceptance of the policies laid by the company.

Referral code share should not exceed 5 people, where a person can earn the maximum amount of INR 500.

Amount transfer through Care Wallet cannot be below INR 100, after which at least INR 50 should be left in the account.

No user is permitted to use any content, offer, deals related to HeyCare for any personal/ business purposes.

We do not accept Cash on Delivery orders.


If there is a need to schedule an appointment with a doctor or conduct a transaction on our site, then you have to register on HeyCare website and become a registered user ("HeyCare User") prior to the completion of any transaction on the site. In order to register on the website, a user will have to provide information such as name, phone number, email address and create a user name and password.

If the HeyCare user has been previously registered, s/he shall sign in/login into his/her account using the same credentials as provided during the registration process. We request you to please safeguard your password to your account on the site make sure that others do not have access to it. Keeping your account information updated and current is all your responsibilty.

Third Party Services:

You understand that third party services are brought in use by the Company on our site. (Example: you may be able find or book or schedule a home visit by a doctor through our app or Website. Please note if, you choose to avail any such third party services available on the site, you will be absolutely and solely responsible for your interactions with such third party service providers. HeyCare shall not be held responsible for any lapses, shortcomings or deficiency of services by such third party service providers to you. HeyCare hereby does not endorse the services of any third party service providers that are made available on the site.

Cancellation and Return Policy

We have an easy cancellation and return policy.

You can ask for return on Heycare app and 100% amount will be refunded in your Heycare wallet which can be used for purchasing medicines/products in future.

  • On selecting online payment

    Once you select online payment option you can cancel the order anytime, may it be 1 hour after the order or even after the delivery. The refund will be processed after the customer care executive gets in touch and confirms the reason of return as valid.

  • On selecting Heycare Wallet

    By paying from Heycare wallet you have an extra benefit of saving money-:

    • Order medicines and get up to 25% cashback.
    • Book diagnostic tests and get 15% cashback.
    • Order wellness products and get 10% cashback.
  • Before claiming a refund, you need to fulfill the following criteria-

    • Medicines/products should not be used.
    • The packet should be kept in the delivered condition.
    • Original medicines/products should be presented by the customer at the time of refund, no exchanged medicine will be accepted.

Data Uploaded by You on the Website:

You comprehend that you may have the alternative of transferring your wellbeing/therapeutic data on the Website so as to empower your specialist get to your past medicinal history. While HeyCare brings most extreme consideration concerning the security of the data you choose to transfer, you comprehend that any data that you uncover on the Website is at your own risk. By transferring/sharing/revealing your therapeutic data on the Website, you agree to HeyCare to store such wellbeing/medicinal data on HeyCare's servers. HeyCare will hold such restorative/wellbeing data you transfer on the Website for whatever length of time that it is expected to satisfy the administration you look to benefit on the Website. Be that as it may, please note: (1) there may be some dormancy in erasing this data from our servers and go down capacity; and (2) we may hold this data if important to follow our legitimate commitments, determination question, or implement our understandings.

Sharing of Information Uploaded by You on the Website:

Unless you particularly agree to share data, medicinal or general, with either specialists or partner suppliers, HeyCare does not share such data that you transfer on the Website. While HeyCare brings most extreme consideration concerning the security of the data you choose to share, you comprehend that any data that you reveal on the Website is at your own risk. In the occasion you don't trust HeyCare with such data, kindly don't share such data on the Website.

While HeyCare tries to ensure any data transferred or shared by you on the Website, you comprehend that HeyCare should not be considered obligated or in charge of the misfortune or harm to such data on the Website. It is your obligation to guarantee that you have all your data, therapeutic or general, put away on your hard drive. You thusly concur not to utilize the Website as an "information room" to store your restorative/wellbeing records.

SMS from the Hey Care's website

You will receive messages from HeyCare on your registered mobile number once you have registered yourself as a HeyCare user. These messages may be related to your registration, transactions that you carry out through the site and promotions that are undertaken by HeyCare. It's your sole responsibility to ensure that you provide the correct number for the transaction purpose. Please note that while HeyCare endeavors to provide these notifications and reminders to you promptly, HeyCare does not provide any guarantee and shall not be held liable or responsible for the failure to send such notifications or reminders to you. It's your responsibility to ensure that you attend any appointments that you may schedule with a doctor or a health care provider through the app or website.

Gathering of consultation expenses:

You comprehend that HeyCare gives different Services admiration to the System. While some of these Services are given for free, there are sure Services for which expenses will be brought about by you, on the off chance that you choose to benefit such Services ("Paid Services"). HeyCare might in such occasion give charging administrations in the interest of the specialist or human services proficient. Should you wish to profit those Paid Services, you recognize that HeyCare will gather the installment for such Paid Services for and in the interest of the specialist or social insurance expert giving such clinical administrations. You recognize and affirm that HeyCare should not be obligated for the treatment or be dealt with as the medicinal services supplier because of such accumulation of the installments or for procurement of Paid Services, for any reason at all.

Selecting your Health Care Provider or Doctor on the App or Website

Our App and Website allows you to select and schedule appointments with doctors and health care providers registered with the site and to whom certain specific T&Cs apply. T&Cs can be accessed at https://HeyCare.com/Terms. While choosing your doctor or health care provider on the Website, you understand and accept that:

  • User is ultimately responsible for choosing your own doctor or health care provider and HeyCare shall not be held responsible or liable for the selection of such doctor or health care provider; and
  • HeyCare will provide you with lists and/or previews of the profile of doctors and health care providers who may be found appropriate to deliver the health care that the users are seeking based on information that you provide to HeyCare (such as area of specialty and geographical location). For certain specific Services, HeyCare may choose a doctor or health care provider on your behalf based on the nature of services you request and on the doctor or health care professional available to provide you with the clinical services for the same. Please note that HeyCare (i) does not recommend or endorse any doctors or health care providers mentioned on the app and site; and (ii) does not make any warranties or representations with respect to these doctors or health care providers or the quality of the healthcare services they may provide. HeyCare shall not be liable for the services provided by the health care professional or doctor, and the company bears no liability for the consequences to you, of your use of the Services or System.

Information regarding doctors and health care providers and practice information found on the App/Website is intended for purposes of general reference only. Such information often changes frequently and may become out of date or inaccurate. Company, its website and app will not be liable to provide any advice or qualification certification about any particular doctor or health care provider. You are encouraged to independently verify any such information you see on the site with respect to a doctor or health care provider that you seek to make an appointment with.

No Doctor - Patient Relationship

If it's not too much trouble take note of that a percentage of the substance, content, information, design, pictures, data, proposals, direction, and other material (all things considered, "Data") that may be accessible on the Website (counting data gave in direct reaction to your inquiries or postings) may be given by people in the restorative calling. The procurement of such Information does not make an authorized restorative expert/quiet relationship, in the middle of HeyCare and you and does not constitute an assessment, therapeutic exhortation, or determination or treatment of a specific condition, however is just given to help you find proper medicinal consideration from a qualified specialist.

We make no certifications, representations or guarantees, whether communicated or suggested, regarding proficient capabilities, nature of work, skill or other data gave on the site. We don't in any capacity support any individual portrayed in this. In no occasion might we subject to you or any other person for any choice made or move made by you in dependence on such data.

No Medical Advice Provided

The Information that you get or get from HeyCare, and its workers, contractual workers, accomplices, supports, publicists, licensors or generally on the Website is for educational and booking purposes just. All medicinally related data originates from free social insurance experts and associations which are enlisted with HeyCare and to whom certain particular terms and conditions apply. These terms and conditions can be accessed at HeyCare.com/Terms

Confinement of Liability

You explicitly comprehend that by no means, including, yet not restricted to, carelessness, should the Company be at risk to you or some other individual or substance for any immediate, roundabout, accidental, unique, remote or noteworthy harms, including, yet not constrained to harms for loss of benefits, goodwill, use, information or other immaterial misfortunes, coming about because of circumstances, including however not restricted to:

the utilization or the failure to utilize the Website and/or Services;


the expense of acquirement of substitute products and administrations coming about because of any merchandise, information, data or administrations bought or got or messages got or exchanges went into through or from the Website and/or Services;


unapproved access to or modification of your transmissions or information;


whatever other matter identifying with the Website and/or administrations.

Excluding all potential limitations degree allowed by law, in no occasion will the Company or its partners be obligated for any immediate, backhanded, uncommon, accidental, reformatory, excellent or significant harm, regardless of whether the Company has been cautioned of the likelihood of such harms. Despite anything unexpectedly in these Terms of Use, the Company's obligation under these Terms of Use should in no occasion surpass the Service expense sums gathered from you by HeyCare, yet barring any sums gathered by it for and for the benefit of the specialist or social insurance proficient as an accumulation operators, for the procurement of any clinical administration by such expert.

By Using This Website You Represent And Warrant That:

  • You are 18 years old or more and that your utilization of the Website should not abuse any relevant law or regulation;
  • All enlistment data you submit is honest and exact and that you consent to keep up the exactness of such data;
  • Your enlistment on the Website is only for your own and non-business use. Any utilization of this Website or its substance other than for individual objects is precluded.
  • Your own and non-business utilization of this Website should be subjected to the accompanying limitations:
  • you may not alter any substance of the Website;
  • you may not decompile, figure out, or dismantle the substance, or
  • you may not evacuate any copyright, trademark enlistment, or other restrictive notification from the Website. You further concur not to get to or utilize this Website in any way that may be destructive to the operation of this Website or its substance.

You won't:

  • utilize the Service accessible on the Website for business purposes of any sort; or
  • utilize the Website and/or administrations in any capacity that is unlawful, or hurts the Company or some other individual or element, as decided in the Company's sole caution.
  • You won't post, submit, transfer, disperse, or generally transmit or make accessible any product or other PC documents that contain an infection or other destructive part, or generally impede or harm the Website and/or Services or any associated system, or generally meddle with any individual or element's utilization or satisfaction in the Website and/or the Services.
  • You won't take part in any type of reserved, upsetting, or damaging acts, including "blazing", "spamming","flooding","trolling","phishing" and "grieving" as those terms are regularly comprehended and utilized on the Internet.
  • You won't erase or change any substance of the Website and/or Services, including yet not constrained to, lawful notification, disclaimers or restrictive notification, for example, copyright or trademark images, logos, that you don't possess or have express consent to adjust.

The Company can't and won't guarantee you that other HeyCare Users are or will be following the previous tenets or some other procurements of these Terms of Use, and, as in the middle of you and the Company, you thus accept all danger of mischief or harm coming about because of any such absence of consistence.

All data, substance and material contained in the Website and/or Services are the Company's protected innovation. All trademarks, administrations imprints, exchange names, and exchange dress are restrictive to the Company. No data, substance or material from the Website and/or Services may be duplicated, replicated, republished, transferred, posted, transmitted or circulated in any capacity without the Company's express composed consent.

You recognize that when you get to a connection that leaves the Website, the webpage you will go into is not controlled by the Company and distinctive terms of utilization and security arrangements may apply. By getting to connections to different destinations, you recognize that the Company is not in charge of those locales. The Company maintains whatever authority is needed to cripple joins from outsider destinations to the Website, in spite of the fact that the Company is under no commitment to do as such.

You explicitly comprehend and concur that:

The data, substance and materials on this Website and/or Services are given on an "as may be" and "as accessible" premise. The Company and every one of its auxiliaries, offshoots, officers, representatives, specialists, accomplices and licensors disavow all guarantees of any sort, either express or inferred, including however not constrained to, suggested guarantees on merchantability, wellness for a specific reason and non-encroachment.

The Company does not warrant that the capacities contained in substance, data and materials on the Website and/or Services, including, without constraint any outsider destinations or administrations connected to the Website and/or administrations will be continuous, opportune or mistake free, that the deformities will be amended, or that the Website or the servers that make such substance, data and materials accessible are free of infections or other hurtful parts.

Any material downloaded or generally acquired through the Website and/or Services are gotten to at your own danger, and you will be singularly in charge of any harm or loss of information that outcomes from such download to your PC framework.

You therefore repay, protect, and hold the Company, the Company's merchants, specialists, delegates and other approved clients, and each of the prior elements' particular affiliates, wholesalers, administration suppliers and suppliers, and the greater part of the previous substances' individual officers, executives, proprietors, workers, operators, agents, safe from and against any misfortunes, harms, liabilities and expenses emerging from your utilization of the Website.


All notifications and different correspondences required or allowed hereunder to be given to a Party should be in composing, in the English dialect, and might be sent by copy, email, or sent by prepaid globally perceived dispatch, or generally conveyed by hand or by delegate, tended to such Party's location as put forward beneath or at such different location as the Party might host outfitted to the next Gathering in writing as per this procurement:

If to HeyCare

Please write at:


Complete Understanding

These Terms of Use contain the whole comprehension of the Parties, and there are no other composed or oral understandings or guarantees between the Parties as for the topic of these Terms of Use other than those contained or referenced in these Terms of Use.

Exhortation of Counsel

Every Party recognizes: (a) having completely perused these Terms of Use completely; (b) having had full chance to study and survey these Terms of Use; (c) having been exhorted that advice for us has acted singularly for our sake regarding the transaction, planning, and execution of these Terms of Use; (d) hosting been prompted that all gatherings have the privilege to counsel and ought to counsel autonomous guidance regarding their rights and obligations under these Terms of Use; and (e) having had admittance to all such data as has been asked.

You have perused these Terms of Use and consent to the greater part of the procurements contained previously.