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EAP and Family Support Services – flexibly combinable and measurable.

Preventive · Available 24/7 · Personalized

Smiling man holding a smartphone with overlay text about 1:1 video coaching for managing stress by psychologist Ines Dörr.
Managers
Operational teams
Administrative teams
Families & Care
Lächelnder Mann mit grauem Bart lehnt sich auf eine Holzgelaender, darüber Button mit Text '5 Min. Aktiv-Pause' und darunter Button mit Text 'Operative Teams'.
Zwei Personen führen ein Gespräch in einem Büro mit dem Text 'Stimmungscheck' und 'Verwaltungsteams' im Vordergrund.

What really drives HR today

Reduce downtime. Boost productivity.

Fewer absences, lower costs, and greater team performance.

Prevention rather than reaction

Provide support early, before stress leads to absences.

Moving away from isolated measures

Moving towards a holistic offering that reaches all employees.

Prevention that makes an impact
and is put into practice

Flexibly integrable into existing structures
Zwei Kollegen sitzen an einem Schreibtisch, einer hält eine Tasse und der andere zeigt etwas auf einem Tablet.
Mental Health
Physical Health
Managers
BEM
Operational Teams

EAP (Employee Assistance Program)

Preventive. Measurably effective. For all stages of life.

  • Early support instead of pure crisis intervention
    Stress is identified before it leads to absences

  • High usage due to easy access
    Available 24/7, multilingual (30+ languages), and personalized for all employees

  • Individual support instead of standard programs
    Digital services, coaching and practical support can be combined in a flexible way

  • Full transparency for HR
    Clear metrics on usage, needs, and impact

Family Service

Fast relief. Reliable. For every life situation.

  • Fast placement through the largest care network
    Quick access to verified care solutions, from childcare to elderly care and pet sitting throughout the DACH region

  • Support across all stages of life
    From parental leave and school & holiday programs to elderly care and support for family members

  • Tangible relief for employees & HR
    Preventive support before stress leads to absences and reliable solutions for both acute and planned situations

Vater hält lachenden kleinen Jungen in die Luft, während eine Frau mit schwarzem Hund im Hintergrund lächelt.
child care
elder care
pet care

Measurable impact on absenteeism, performance and retention

heycare reduces absenteeism, decreases silent overload, and strengthens employee retention – transparently and data-driven.

Request a free ROI check
81%
Monthly recurring employees
Thanks to simple navigation and relevant, needs-based offerings.
97%
Positive rating of all counseling sessions
Thanks to qualified experts and multilingual services.
10x
Higher usage rate
Through 24/7 digital access and easily accessible support.
Ø90k€
Savings per 100 employees
Through fewer days of absence and reduced HR workload.

Why classic EAPs are no longer enough

Classic EAPs &

Family services

Low usage. Reactive support. Hardly any effect.
Support only in case of a problem
Barely reaches operational teams in everyday life
No low-threshold access (no in-app chat)
No data on usage & impact

  • Low usage — often below 3%

  • Support comes too late

  • No measurable effect

heycare: EAP & family service
rethought

High usage. Early assistance. Measurable impact.
Low-threshold access via app & chat
Prevention instead of escalation
Full transparency
for HR - without effort
Noticeable relief for employees & HR

  • 10x higher usage rate

  • Prevention instead of escalation

  • Measurable reduction of stress and absenteeism

One platform for preventive support in everyday life

Support that truly reaches employees

Easy to access, confidential, bookable directly and an integral part of everyday life.

The right support for every situation

From prevention and coaching to referring patients to therapy and specialist doctors. Fast, GDPR-compliant and tailored to your needs

Prevention that works in everyday life

Early support before stress leads to absences – with personalized recommendations, available at any time and in over 30 languages.

Individually tailored to companies

Tailor-made rather than a standard solution

Display your own offers, health campaigns and content directly within the app – with your own look and feel.

For all employees – even without a PC workstation

Concise, relevant content + clear incentives ensure that services are actually used – particularly by operational teams.

Clear insights into usage, needs, and impact

With clear usage metrics, trend analyses and impact reports.

Symbol eines simplifizierten Fernglases in grüner Farbe.

Usage & Insights

  • Usage by topics and offerings
  • Usage by target groups
  • Preventive vs. acute usage
Grünes Computermonitor-Symbol mit Pfeil, der den Bildschirm verlässt.

Effect & Impact

  • Development of usage over time
  • Correlation between usage & impact
  • Simple ROI assessment
Ein Paar sitzt gemütlich auf einem Sofa, die Frau lehnt sich an den Mann und beide schauen auf ein Smartphone.

Ready for

modern prevention?

Let's talk
Get in touch
Women's health
Mental Load
Frau umarmt liebevoll einen Französischen Bulldoggenwelpen im Innenraum mit grüner Pflanze im Hintergrund.
Stress
Finances
Ältere Frau mit blonden Haaren trägt Schutzkopfhörer und lächelt in einer Werkstatt.
Burnout
Women's health
Mental Load
Mann mit kariertem Hemd telefoniert und macht Notizen vor einem Laptop.
Women's health
Mental Load
Frau umarmt liebevoll einen Französischen Bulldoggenwelpen im Innenraum mit grüner Pflanze im Hintergrund.
Stress
Finances
Ältere Frau mit blonden Haaren trägt Schutzkopfhörer und lächelt in einer Werkstatt.
Burnout
Women's health
Mental load
Mann mit kariertem Hemd telefoniert und macht Notizen vor einem Laptop.
Zwei Männer mit Kopfhörern führen ein Gespräch vor Mikrophonen bei einem Podcast oder Interview.
Homework
Gruppe von Kindern sitzt an einem Holztisch im Freien und malt mit Pinseln auf Papier, ein Erwachsener steht im Hintergrund.
Holiday care
Junger Mann mit blauem Sakko und Lederschultertasche schaut lächelnd auf sein Smartphone im Freien.
Care for relatives
Älterer Mann und jüngerer Mann lachen gemeinsam bei einem Gespräch in einem gemütlichen Zimmer.
Zwei Männer mit Kopfhörern führen ein Gespräch vor Mikrophonen bei einem Podcast oder Interview.
Homework
Gruppe von Kindern sitzt an einem Holztisch im Freien und malt mit Pinseln auf Papier, ein Erwachsener steht im Hintergrund.
Holiday care
Junger Mann mit blauem Sakko und Lederschultertasche schaut lächelnd auf sein Smartphone im Freien.
Caring for loved ones
Älterer Mann und jüngerer Mann lachen gemeinsam bei einem Gespräch in einem gemütlichen Zimmer.
Debts
Frau sitzt mit Laptop auf dem Sofa neben einem Golden Retriever Hund.
Nursing home
BEM
Back health
Resilience
Drei Menschen in blauen und beigen Oberteilen, die zusammenarbeiten und auf ein Objekt oder Bildschirm schauen.
Transformation
Frau macht Yoga auf Matte im Wohnzimmer vor Sofa mit Laptop daneben.
Debts
Frau sitzt mit Laptop auf dem Sofa neben einem Golden Retriever Hund.
Nursing home
BEM
Back health
Resilience
Drei Menschen in blauen und beigen Oberteilen, die zusammenarbeiten und auf ein Objekt oder Bildschirm schauen.
Transformation
Frau macht Yoga auf Matte im Wohnzimmer vor Sofa mit Laptop daneben.

What our customers say about heycare

“Lorem Ipsum Dolor Sit Amet, Consectetur Adipiscing Elit. Suspend Varius Enim in Eros Elementum Tristique. Two courses, mi quis viverra ornare.”
Name Surname
Position, company name
Energy · 10,000 employees
"heycare is part of our culture and enables us to support employees through all stages of life. This boosts satisfaction and reduces absenteeism."
Solutions used
EAP
Family Support Services
Raphaela Haring
Head of Diversity & Prevention, MVV
Automotive industry · 5,000 employees
"Parents need predictable workdays. heycare immediately convinced us: We provide the platform, and employees flexibly build their network. A key to work-life balance."
Solutions used
Family Support Services
Ingmar Looße
HR Specialist, SHW Automotive GmbH
Finance · 1,000 employees
"We promote work-life balance because it strengthens health and well-being. This increases appreciation, retention, and innovation."
Solutions used
EAP
Family Support Services
Sandra Hinrichs
HR Specialist, KFW IPEX
Finance · 1,000 employees
"To stand out in the talent market, employers require clear differentiators. heycare plays a crucial role for us in this."
Solutions used
Family Support Services
Johannes von Hebel
Chief Executive Officer, Sparkasse
Pharmaceutical Industry · 10,000 Employees
"heycare is more than a benefit: Flexible support makes everyday life easier for our employees and demonstrates our culture, which strengthens them in all areas of life."
Solutions used
Family Support Services
Julia von Gablenz
Managing Director, Zoetis Deutschland GmbH

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Find out how heycare can support your team.

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